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How sena99 Handles Your Personal Information

Your account data — including your registered details and wallet transactions via DANA, OVO, or GoPay — is handled with care. This page explains exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyCookie & Device ControlsYour Right to Access or Delete Data

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PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is stored, want to update your registered details, or need to request deletion of your account information, our support team handles privacy requests directly. Reach us through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat window from your account dashboard. Our team is available around the clock to handle data access and correction requests.

Email Support Send your privacy request to our support address. Include your registered account name so we can locate your data record quickly.

Account Settings Some data — like your contact details and linked wallet — can be updated directly inside your account settings without contacting support.

What Data We Collect and Why

sena99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sena99, we collect the information needed to operate your account: your registered name, contact details, and the payment method you use — whether that is DANA, OVO, or GoPay. Transaction records are kept to process deposits and withdrawals accurately and

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to meet any applicable reporting obligations under local law. We also collect device and session data — browser type, IP address, and login timestamps — to detect unusual access and keep your account secure. We do not sell your personal data to third parties. Data shared
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with payment processors like DANA, OVO, and GoPay is limited to what those processors need to complete your transaction. Availability of our services depends on local law and eligible regions. If you are accessing from Makassar or anywhere else in Indonesia, the same data practices apply.
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You may request a copy of your stored data or ask us to delete your account information by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

Security and data hygiene are built into how we run the platform day to day. Your account is protected by OTP verification on login, and any withdrawal request goes through a wallet-matching check against your registered DANA, OVO, or GoPay account before it clears. We do not store full payment credentials on our servers — those stay with the payment processor. Data we hold is kept only as long as your account is active or as required by applicable law, after which it is deleted from our systems.

OTP Login Verification

Every login triggers a one-time code sent to your registered contact. This stops unauthorised access even if your password is compromised.

Wallet-Matched Withdrawals

Withdrawals are released only to the DANA, OVO, or GoPay account registered to your profile — no redirects, no third-party transfers.

Data Retention Limits

We keep your account data only while your account is active. Once you close your account, personal records are removed in line with applicable local law.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can adjust cookie preferences from your browser settings at any time.

Common Questions About Your Data on sena99

These are the questions we hear most often about how personal data works on the platform. If your question is not covered here, reach out via live chat or email.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. Device and session data is also logged to protect your account from unauthorised access.

We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account name. We will locate your data record and send you a summary of what we hold.

Yes. Submit a deletion request through live chat or email. Once verified, your personal data is removed from our systems in line with applicable local law and any mandatory retention periods.

We retain data only as long as required by applicable law after account closure. Once that period ends, your personal records are deleted from our active systems.

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. Adjust or block cookies any time through your browser settings without affecting your account access.

How sena99 Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Account Data

OTP Login Verification

Wallet-Matched Withdrawals

Data Retention Limits

Cookie Controls

Common Questions About Your Data on sena99

01 What personal data does sena99 collect when I open an account?

02 Does sena99 share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask sena99 to delete my account data?

05 How long does sena99 keep my data after I close my account?

06 What cookies does sena99 use and how do I control them?

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