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Our Legal Terms and What They Mean for You

These terms set out how sena99 operates, what you can expect from us, and what we ask of you. Access to our platform depends on local law and is available only where permitted in your region.

Account TermsPrivacy PolicyCookie UseData RetentionContact Rights

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How Our Legal Policy Applies to Your Account

sena99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our legal terms cover every interaction you have with the platform — from opening your account to processing a withdrawal via DANA, OVO, or GoPay. When you register, you confirm that you are accessing the platform in a region where it is permitted under local law.

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We do not extend service to regions where online gaming is prohibited. Your account data, transaction records, and wallet activity are handled under the data practices described in the sections below. Any dispute about account access, payment processing, or content availability is handled through the contact
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channels we maintain — not through third-party intermediaries. Players in Makassar and across Indonesia should note that eligibility is determined by local regulation, and we encourage you to verify your local rules before opening an account. We update these terms when our practices change, and we
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notify you through your registered account contact before material changes take effect. Continued use of the platform after notification counts as acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT CHANNELS

Reach Us About Legal or Account Queries

If you have a question about these terms, want to request a copy of your data, or need to report a concern, our support team handles legal and account queries around the clock. Reach us through any of the channels below and we will respond with the relevant policy detail or escalate to our compliance team where needed.

Team online

Live Chat

Open the chat widget from any page on sena99. Available around the clock for account and legal queries.

Email Support

Send your legal or data request to our support address. We aim to respond within one business day for policy-related matters.

Account Help Centre

Log in to your account and navigate to Help to submit a formal data access or correction request directly from your profile.

DATA AND SECURITY

How We Protect Your Data and Account

Account security and data handling are not afterthoughts here. Every account is protected with OTP verification at login, and wallet actions — including DANA, OVO, and GoPay withdrawals — require a secondary confirmation step before funds move. We keep your data only as long as necessary for operational and legal purposes, after which it is deleted or anonymised. You have the right to request what we hold, ask for corrections, or request deletion where local law allows.

Cookie Policy

We use session and analytics cookies to keep your lobby state and improve page performance. You can manage cookie preferences from the settings panel in your account.

Data Handling

Personal data collected at registration — name, contact, and payment identifiers — is used only for account operation and fraud prevention. It is never sold to third parties.

Account Security

OTP verification is required at every login and before any withdrawal is processed. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Retention and Deletion

We retain transaction and account records for the period required by applicable rules. After that period, data is deleted. Submit a deletion request through the Help Centre in your account.

Legal Questions We Hear Most Often

These are the questions we receive most often about our legal terms, your data rights, and how to act on them. If your question is not here, reach us via live chat or the Help Centre in your account.

Access depends on local law and is available only where permitted in your region. We recommend verifying your local regulations before opening an account with us.

We collect your name, contact details, and payment identifiers such as your DANA, OVO, or GoPay account reference. This data is used only for account operation and fraud prevention.

Log in to your account, go to the Help Centre, and submit a data access request. We will respond with a summary of what we hold within the timeframe required by applicable rules.

Yes. Submit a deletion request through the Help Centre. We will delete or anonymise your data after the mandatory retention period has passed under applicable local rules.

We notify you through your registered contact before any material change takes effect. Continuing to use the platform after that notification counts as acceptance of the updated terms.

Reach our support team via live chat on sena99 or through the Help Centre in your account. Legal and payment disputes are escalated to our compliance team directly.

Our Legal Terms and What They Mean for You

Reach Us About Legal or Account Queries

Live Chat

Email Support

Account Help Centre

How We Protect Your Data and Account

Cookie Policy

Data Handling

Account Security

Retention and Deletion

Legal Questions We Hear Most Often

01 Can I access the platform if I am in Indonesia?

02 What personal data does sena99 collect when I register?

03 How do I request a copy of the data you hold about me?

04 Can I ask you to delete my account data?

05 How will I know if the legal terms change?

06 Who do I contact if I have a dispute about my account or a payment?

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